1. Refund Eligibility:
At VOTENA, we aim to provide you with a seamless shopping experience. If you are not entirely satisfied with your purchase, you may be eligible for a refund. To be eligible for a refund, the following conditions must be met:
- The purchase was made on VOTENA’s website using Amazon Pay as the payment method.
- The refund request is initiated within 30 day’s from the date of purchase.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our Customer Support Team at +1(202) 987-9186. or email: info@votena.us
- Provide your order number and details of the item(s) you wish to return.
- Our team will guide you through the return process, including any necessary documentation.
3. Refund Approval:
Once we receive your request, we will review it to determine if it meets our refund eligibility criteria. If your request is approved, we will initiate the refund process. Please note the following:
- Refunds will be issued to the original payment method used during the purchase through Amazon Pay.
- Depending on your bank or financial institution, it may take 15 day’s for the refund to appear in your account.
4. Non-Refundable Items:
Certain items may not be eligible for a refund. These include:
- Digital products or services that have been accessed or downloaded.
- Items that have been used or damaged by the customer.
- Items not returned in their original packaging.
5. Shipping and Return Costs:
- Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.
- Original shipping charges (if applicable) are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Support Team within 7 day’s of receiving the product. We will provide instructions for returning the item or resolving the issue.
7. Changes to this Refund Policy:
VOTENA reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
If you have any questions or require further assistance regarding our refund policy, please contact our Customer Support Team at +1(202) 987-9186. or email: info@votena.us.
Please remember to consult with legal counsel to ensure that this refund policy aligns with your business practices, is compliant with applicable laws, and specifically meets the requirements of using Amazon Pay as your payment method.
Shipping & Returns More Information.
Order availability
We will ship products that are in stock within 2 days of receiving your order. We make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail telling you how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.
Returns
If you wish to return an unused* product purchased from us, you may do so within 7 days of receiving the product. Please include the order number to enable us to trace the order. We will refund the price of the product, less any delivery costs charged, unless the product is defective, in which case we will also refund the delivery costs.
Unused Means
No sign of use (dust lines/scratches) on the item.
The battery must not be charged.
The seal of instruction manual or CD seal must not be opened.
Seal of filters should not be broken
All packs and wraps should be the same as received by the customer.
Service of Products
The service of faulty products may take from 3-12 week depending on the manufacturer service department.